For Shopify Merchants

Sendly stores your store data and your customers’ data only to provide its WhatsApp notification features.

To delete your data:

1. Uninstall the app from your Shopify admin (Settings → Apps and sales channels → Sendly → Uninstall).
2. When you uninstall, Sendly stops processing your data and marks your store as inactive.
3. In line with Shopify’s requirements, all of your store’s data is permanently deleted after Shopify sends the shop data-deletion request (approximately 48 hours after uninstall).

You do not need to take any further action — uninstalling triggers the deletion process automatically.

For Customers

If you are a customer of a store that uses Sendly and you want your personal data (such as your phone number or order details) removed:

1. Contact the store you purchased from and request deletion of your data. As the store owner, they can request this through Shopify.
2. Shopify will send Sendly a customer data-deletion request, and we will anonymize or delete your personal data accordingly.

Direct Requests

You may also contact us directly to request deletion of data:

DEVMANTIC (PRIVATE) LIMITED
Email: info@devmantic.com

We will process valid deletion requests in accordance with our Privacy Policy and applicable data protection laws.