1. The Service

Sendly is a Shopify application that sends automated WhatsApp notifications to your customers (order confirmation, fulfillment, delivery, payment, cancellation), recovers abandoned checkouts, tracks marketing campaigns, and provides a storefront WhatsApp chat button. Features are subject to change and improvement over time.

2. Requirements

To use Sendly you must:

• Have an active Shopify store.
• Connect your own Meta WhatsApp Business API account with valid credentials.
• Comply with Meta’s WhatsApp Business policies and messaging rules, including obtaining any required customer consent before messaging them.

You are responsible for the accuracy of the credentials and settings you provide.

3. Free Trial and Billing

• Sendly includes a 7-day free trial. No credit card is required to start the trial.
• After the trial, a subscription (Sendly Pro, $19.99/month) is required to continue sending messages. Your services, templates, and settings are preserved during this period and resume immediately once you subscribe.
• Subscription charges are billed through your Shopify account.
• WhatsApp message charges are billed separately by Meta directly to your WhatsApp Business account. These charges apply even during the free trial. The trial only waives the app subscription fee.
• You may cancel your subscription at any time from your Shopify admin. There are no long-term commitments.

4. Acceptable Use

You agree not to use Sendly to:

• Send spam, unsolicited messages, or messages to customers who have not consented to be contacted.
• Violate Meta’s WhatsApp policies, Shopify’s terms, or any applicable law.
• Send unlawful, misleading, or harmful content.

Misuse may result in suspension of the app and is your sole responsibility. You are responsible for the content of the message templates you create and send.

5. Your Responsibilities

• You are responsible for obtaining valid consent from your customers to receive WhatsApp messages.
• You are responsible for the message templates, discount codes, and campaign content you configure.
• You are responsible for complying with all applicable data protection and marketing laws in your region.

6. Third-Party Services

Sendly relies on Shopify and Meta’s WhatsApp Business API. We are not responsible for outages, changes, charges, or policy decisions made by these third parties. WhatsApp message delivery and pricing are governed by Meta.

7. Availability

We aim to keep Sendly available and reliable but do not guarantee uninterrupted service. We may perform maintenance, updates, or changes that temporarily affect availability.

8. Limitation of Liability

To the maximum extent permitted by law, Sendly and DEVMANTIC (PRIVATE) LIMITED are not liable for any indirect, incidental, or consequential damages, lost sales, lost revenue, or WhatsApp charges arising from your use of or inability to use the app. The app is provided “as is” without warranties of any kind.

9. Termination

You may stop using Sendly at any time by uninstalling it from your Shopify store. We may suspend or terminate access if these Terms are violated. Upon uninstall, data handling follows our Privacy Policy.

10. Changes to These Terms

We may update these Terms from time to time. Continued use of the app after changes are posted constitutes acceptance of the updated Terms.

11. Contact

For questions about these Terms, contact:

DEVMANTIC (PRIVATE) LIMITED
Contact: info@devmantic.com